FAQs

Here’s a list of handy FAQs. If you’d still like to chat to one of our team, we’re happy to help so please contact us. 

ORDERS

Can I place an order for a friend?

Of course! You are even welcome to add a small message that we will get to them on behalf of you. Just add what you would like to say in the 'Order Notes' section.

Can I place a phone order?

At the moment all orders need to be placed via our website as this will allow us to make sure all orders and inventory levels are accurate. However, if you would like help navigating our web ordering system for the first time or run into difficulty please contact us.

Can I pick-up in store?

Yes! We offer click and collect. Please select 'Pick-Up' at the checkout and tell us what time you would like your order to be ready for collection in the 'Order Notes' section.

What happens to my credit card details?

Credit card information is transmitted to Kind Grocer from an encrypted server and details are deleted after use. We do not see them.

 

RETURNS

My order has damaged goods, what do I do now?

If you feel as though any part of your order has been damaged, please send a description and photos to penelope@kindgrocer.nz and we will get back to you.

Can I return a product?

If you would like to return a product for any reason, please contact us within 24 hours of receiving your order. We generally do not offer returns; however our customer service team will be happy to help you find a solution

 

GENERAL FAQS

Do you sell gift vouchers?

We sure do. We have Kind Grocer Gift Cards available in a few different values. Contact us if you would like an amount that is not listed.

Can I use Afterpay?

No at this stage afterpay is not a payment option.

I would like to know more about a specific product

If you would like more information about a product featured on our website please contact us and we'll do our best to find out more for you.

When can I expect my delivery?

We aim to have your delivery with you within the hour. Please note, we can not guarantee delivery at a specific time but will have your goods to you as soon as we are able. We will text you once your order has been delivered safely.